TurboTax Home & Business: For your personal & small business income taxesBest Features:- Helps you get every dollar you deserve from your personal and small business taxes
- Extra guidance for self-employment and small business deductions
- Get expert help when you need it, free
- Double-checks your return for deductions and credits and helps you avoid triggering an audit
- Includes 5 Free Federal E-files and one download of a TurboTax State product
Don't download the Mac version unless you have a 64-bit system By Michael Sanchez
TurboTax is an awesome product. I've been using it for the last 10 years and have been completely satisfied with what it offers. I don't know whether Amazon or Intuit is responsible for advertising minimum system requirements on the Amazon store, but the only requirements listed were that of the Operating System, which my OS was listed.
What wasn't obvious in any of the upfront requirements was that this year's TurboTax requires a 64-bit system. I hadn't thought to read some of the reviews (which would have saved me from ordering), but since I've had such great results with past versions I never thought to look at them.
So while this review is not fair for Intuit, maybe it will make them realize they need to be more explicit in listing critical requirements.Very Good Tax Program By J. Maccione
I've been using Turbo Tax Home & Business for several years now and find it quite easy to use. Over the years they have "simplified" it more and more, so the explanations that help you figure out whether you have anything in that category are getting less and less helpful. The "simplification" process has also buried some categories as subcategories of others, but the topic search tool works pretty well to find them. All in all, a pretty good product, and from my experience with others, pretty easy to use. They do have Live Chat and expert advice available to help, which is also a plus.Maybe better than nothing, but definite bug problems By A. User
I have been using turbo tax for more than 10 years (don't know exactly how long). I think the quality is going down. The UI is slowly getting more cluttered and slower to get through. I suspect that they are adding things to the UI to try to make it more friendly for people who just go through once, from beginning to end, without going back to review. Unfortunately I don't work that way. I work on parts as the data becomes available so I have to fight my way past the UI.
But the bug rate is going up. I have bumped into several major bugs, including one that had me getting >$400,000 back from the IRS. Not too likely. I had to hunt around through the forms to figure out what TurboTax did wrong.
Right now I am blocked on a bug in the California state tax review. It says there is an error. But
1. there is no error
2. TurboTax will not let me change the values so that even if there were an error I could not fix it.
I have been on hold with Intuit's "Chat with a Pro" for about 1 hour. After about 30 minutes, the person I was told I was chatting with a PC person and I need to chat with a Mac person. Yes, the interaction was that slow. So now I am in queue position one for a Mac person with a projected wait time of 41 minutes.
That is pretty piss poor service. All I want to do is report the bug, and get a work around or a ticket number so I can know when it is fixed.
Over at the "TurboTax Community" there were at least 2 reports from other people running into the same problem, so I am pretty sure it is a bug introduced in the latest updates to the California state return.
Next year I will try some other mechanism. Perhaps I will do my taxes by hand. TurboTax is just too big a time waster.
Update:
That thing about queue position 1 with a 41 minute wait time seemed strange. It was. They definitely have a problem with queue management. Eventually, I was in queue position 1 with a 1 minute wait. This repeated 6 times, then I was in queue position 43 with a 37 minute wait (or something like that). Some time later I got bumped from the queue. That sucks. The Best-Selling TurboTax Home & Business Federal + E-File + State 2012 for Mac [Download] then to sell out very fast, if this is a must have product, be sure to order now to avoid disappointment.
